Privacy Policy

Last updated: 3 March 2026

1. Introduction

This Privacy Policy describes how ALTAXIS (“ALTAXIS”, “we”, “us”, or “our”) collects, uses, processes, and protects personal data in connection with the website www.rockguitarmastery.com (the “Website”).

ALTAXIS acts as the data controller within the meaning of Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”).

We are committed to ensuring that your personal data is processed lawfully, fairly, and transparently.

2. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

2.1 Data Provided Directly by You

Contact Information
When you subscribe to our newsletter, create an account, purchase a product or service, or contact us, we may collect:

• First and last name

• Email address

• Telephone number

• Postal address (where applicable)

Payment Information
When you make a purchase, payment data (such as credit card details or bank account information) is processed via our secure payment service provider, Stripe.
We do not store full payment card details on our servers.

2.2 Data Collected Automatically

When you access the Website, certain data may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Pages visited

• Date and time of access

• Referring website

This information is collected through cookies and similar tracking technologies.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that certain features of the Website may not function properly if cookies are disabled.

2.3 Data Received from Third Parties

If you interact with ALTAXIS via social media platforms, we may receive certain information from those platforms, subject to your privacy settings and the applicable privacy policies of those third-party services.

3. Purposes and Legal Bases for Processing

Your personal data is processed for the following purposes:

3.1 Performance of a Contract

• Processing and fulfilling your orders

• Providing access to purchased products or services

• Managing customer support requests

3.2 Legitimate Interests

• Improving the Website and user experience

• Preventing fraud and ensuring Website security

• Conducting internal analytics

3.3 Consent

• Sending newsletters and promotional communications

• Placing non-essential cookies

You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3.4 Legal Obligations

• Compliance with accounting, tax, and regulatory obligations

4. Sharing of Personal Data

We do not sell, rent, or trade your personal data.

We may share your personal data with trusted third parties strictly where necessary, including:

• Payment service providers

• Hosting providers

• Email marketing service providers

• IT and technical support providers

• Professional advisers (legal, accounting)

Such third parties are contractually bound to process personal data in accordance with applicable data protection laws and confidentiality obligations.

Personal data may also be disclosed where required by law or competent authorities.

5. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), ALTAXIS ensures that appropriate safeguards are implemented in accordance with GDPR, including:

• Adequacy decisions issued by the European Commission; or

• Standard Contractual Clauses (SCCs).

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting obligations.

In particular:

• Customer account data is retained for the duration of the contractual relationship and thereafter as required by law;

• Billing and transaction data is retained in accordance with applicable tax and accounting regulations;

• Marketing data is retained until you withdraw your consent or unsubscribe.

7. Data Security

ALTAXIS implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the following rights:

• Right of access

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

• Right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us at:
info@rockguitarmastery.com

We may request proof of identity before responding to your request.

9. Cookies

The Website uses cookies and similar tracking technologies.

A detailed description of the cookies used, their purposes, and retention periods is provided in our Cookie Policy [to be inserted].

Non-essential cookies are placed only with your prior consent.

10. Changes to this Privacy Policy

ALTAXIS reserves the right to amend this Privacy Policy at any time to reflect changes in legal requirements or operational practices.

Any updates will be published on this page, and the “Last updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

11. Contact Information

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact:

ALTAXIS
31290 Lagarde
FRANCE
Email: info@rockguitarmastery.com